Tips for Hiring at Your Hotel

Having the right team at your hotel will affect how your hotel runs. Every person has a unique set of skills which can be used to enhance the hotel’s work if that person is placed in the right role. From quick learning to enthusiasm for the position during the beginning stages of filling a position, you can see how they would fit in at your hotel. You can easily determine if the person will be a good fit in a hotel by following these 5 tips during the application and interview processes:

1.      Passion and enthusiasm. Make sure the person you’re interested in hiring has excitement for the position. If they’re not passionate about the hotel, they could end up not being happy in the position which could lead to poor quality of work and turnover. Be sure the person you’re offering the position to is going to keep it long term. High turnover with a job opening can lead to confusion and inconsistencies, which can lead to a negative workplace culture.

2.      Hold multiple interviews. You want to get to know the candidate before offering the position. Finding the best fit candidate should come from more than just their resume or application. Holding more than one interview with multiple associates will ensure the candidate will fit into the company culture. It’s always a good idea to have a second set of eyes and thoughts on the resume and candidate.

3.      Check out their social media accounts. It can be difficult to get to know the person you’re interviewing outside of their skillset and experience during the interview. Check out their social media accounts to find out more about their interests and life outside of work. This can also assist you in seeing if their personality will fit in with the hotel.

4.      Look for learning and analytical skills. For some positions, experience isn’t the most important aspect of hiring. Skills can be taught, but personality cannot be changed to fit the hotel. Make sure the candidate has the necessary learning and analytical skills, as you want associates who can adapt throughout their time in the position you’re filling.

5.      Check references and background. You can verify the candidate’s experience and skills by following up with their references and completing a background check. Past colleagues can confirm that they have the ability to complete the job. This also might give you a little insight on how they are as an employee and if that will fit in with your hotel team.

By following these tips, you will be able to find the right fit for your hotel team. With references, second opinions, and more, there are many ways to determine if the candidate is the right one for you and your hotel. Emerald Hospitality Associates, Inc. offers hotels many hiring services including recruitment and retention, interviewing tactics, and hiring best practice training. Visit our site for more information on our human resource services provided to the hotels in our portfolio.